Privacy Policy

Welcome to AndAI Hub. Your privacy is of utmost importance to us, and we are committed to protecting it. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our services, including through our website, AI plugins, and related services. By using our services, you agree to the practices described in this policy.

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Personal identification details such as your name, email address, company name, and phone number during signup
• Technical usage data including how you interact with our platform, features you use, and performance metrics
• Communication records from support interactions, feedback submissions, and correspondence with our team
• Billing and payment information when you subscribe to our services (processed securely through third-party payment providers)

We use the information we collect for the following purposes:

• Service delivery — to provide, maintain, and improve our AI products and platform
• Customer assistance — to respond to your questions, troubleshoot issues, and provide technical support
• Marketing communications — to send product updates, newsletters, and promotional materials (you can opt out at any time)
• Content personalization — to tailor your experience based on your usage patterns and preferences
• Analytics and research — to understand how our services are used and to improve our offerings
• Legal compliance — to meet our obligations under applicable laws and regulations

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our platform, under strict confidentiality agreements
• When required by law, court order, or governmental authority
• In connection with a merger, acquisition, or sale of all or substantially all of our assets
• With your explicit consent for any other purpose

We employ industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Secure data storage with access controls and audit logging
• Regular security assessments and penetration testing
• Employee training on data protection and privacy practices

While we take these measures seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Opt-out — unsubscribe from marketing communications at any time via the unsubscribe link in emails
• Data portability — receive your data in a structured, machine-readable format

To exercise these rights, please contact us at privacy@andaihub.com.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Remember your preferences and settings
• Analyze traffic patterns and usage statistics
• Personalize content and recommendations
• Improve platform performance and reliability

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically:

• Account data is retained for the duration of your account and for a reasonable period thereafter
• Billing records are retained as required by financial regulations
• Support and communication records are retained for quality and compliance purposes

When data is no longer needed, it is securely deleted or anonymized.

AndAI Hub operates globally, and your information may be processed and stored in countries other than your own. We ensure that any international data transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete that information from our systems. If you believe a child has provided us with their information, please contact us at privacy@andaihub.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@andaihub.com
• Indore Office: ANDAI PLATFORMS PRIVATE LIMITED, 648 5 Industries Area, Rajshahi, Rau, Mhow, Indore — 453331, Madhya Pradesh, India
• Melbourne Office: Startspace VIC, 3020 Melbourne, Australia